SHIPPING & PICK-UP


Pick up at our Montreal warehouse

Shipping by mail

Shipping to a distribution center

Order processing

If you have completed your order on the TAIGA BOARD website, it is important that you allow two (2) business days for your order to be processed, and a little more time if your order contains pre-ordered products.

  • Orders are processed Monday through Friday between 8am and 5pm local EST.
  • For pre-orders, the pick-up and shipping process will begin depending on the availability of the pre-ordered products.

When you are ready to pay for your order (cart) on the TAIGA BOARD website, it is important to select the ideal shipping method for the products you are ordering.

  • Shipping by mail - for orders that include ONLY inflatable paddle boards, paddles, clothing and accessories

OR

Pick-up at our TAIGA warehouse in Montreal

This option is the fastest, easiest and safest method that TAIGA BOARD offers. 

8584 Boulevard Pie-IX Montréal, QC  H1Z 4G2 - OPEN IN MAPS

taiga board - warehouse access

  • Make sure you follow the procedure below before you come to our warehouse

APPOINTMENTS ONLY

    Procedure for pick-up at TAIGA warehouse in Montreal:

      i. Wait for our e-mail confirmation that your order is ready for pick-up. You'll find a link to make an appointment at our warehouse, so you can come to pick-up your order. You must reserve at least 24 hours in advance ! 

      ii. Have everything ready to make your pick up easier, you can ask a friend to come too, as long as they are well prepared:

        • Show up at the time you booked
        • Have your order number ready
        • Make sure you have the space and equipment to carry everything
        • Allow time to check that your order is complete

        iii. Get ready ! You can find our tips and tricks right here

        You ordered a rigid paddle board, make sure you have with you (unless it is in your order of course):

        To become a pro at installing your rigid SUP on your roof:


        Shipping by mail

        Your order contains ONLY inflatable paddle boards, paddles, accessories, clothing, this is the option you need. If you have a rigid paddle board in your order, you must select the option to a terminal.

        Procedure for shipping by mail:

        • Keep your tracking number, it will help you to follow your order and contact the carrier in case of additional delay.
        • Check your shipping address carefully to avoid unnecessary delays.
        • Once your order has been processed (see this section), the delivery time varies from 2 to 10 working days (hyperlink to the carrier?)
        • Prepare yourself while waiting for your order, we have gathered our tips and tricks here. Your paddle board will thank you.
        • Allow time to validate your order is complete.

        Shipping to a terminal

        You've finally found the TAIGA hard board you need and going to our Montreal warehouse is complicated? We've found carriers that specialize in handling boxes with large and fragile products, perfect for rigid boards.

        Everything you need to plan for this option:

        • Minimum price of $95 which varies depending on your region and the number of rigid SUPs shipped.

        • Consult the list of available terminals:

        o In Quebec: http://www.groupemorneau.com/nos-terminaux/

        o In Canada: https://www.fastfrate.com/en/coverage-pricing-service-map.aspx

        • Select the terminal closest to you. You hesitate? We are here info@taigaboard.com
        • Your order will be shipped from our Montreal warehouse and will take between 2 and 5 days to be delivered to the terminal.
        • IMPORTANT TO KNOW:
        • Opening hours:

        Quebec: see here

        In Canada: see here

        • You will have 5 business days to pick up your order once it arrives at the terminal. Additional fees will be charged in case of delay.

        Pick-up procedure at a terminal :

        1. Let us know if you want to ship your order later, so that you don't risk paying additional fees
        2. Keep your tracking number, it will help you to follow your order and make sure you get it back in the time required by the carrier.
        3. Once your order has been processed (see this section), the delivery time varies from 2 to 5 working days.
        4. Prepare yourself while waiting for your order, we have gathered our tips and tricks here. Your paddle board will thank you.
        5. Have everything in hand to make your pickup easier:
        • Show up at the opening hours of the terminal you have selected
        • Have your order number and an ID
        • Make sure you have the space and materials to carry everything
        • Make sure your order is complete and in good condition, by signing the receipt you release the carrier from your shipping problem.

        You ordered a rigid paddle board, make sure you have with you (unless it is in your order of course):

        • Carrying bag, a nice addition to keep your SUP on its feet for a long time and protect it from the sun when it's on your roof
        • REMINDER: also make sure you have a roof rack, because we don't have any in stock

        To become a pro at installing your SUP on your roof:


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