WARRANTY AND RETURN POLICY

WARRANTY AND RETURNS

At TAIGA, we are proud of what we create and year after year, we aim to improve our production methods to offer you goods that continue to surpass the quality and reputation of our brand.

WARRANTY POLICY

Our quality control* allows the initial buyer a one (1) year warranty on the quality of our boards and accessories.

The warranty will be applied, if and only if:

  • When you unpack your board, you notice: a manufacturing defect (delamination, EVA pad that peels off, color defect) 
  • You notice a defect on the materials (damage to the hull or fin box, etc.)
  • Missing accessory
  • You use your board according to the recommended maintenance schedule and practical guides and, nevertheless, you notice a manufacturing defect.

How to apply the warranty, if needed:

In order to activate the warranty, it is important that you fill out our warranty claim within 7 days of finding the defect.

How to send us your warranty claim 

First, please fill out a WARRANTY CLAIM. Make sure to put as many details as possible in your description ! Once we have received your claim, we will get back to you within the next 48 hours (business hours).

The warranty only applies to the first buyer. Why? The answer is quite simple. Because, if misused, a paddleboard can easily be damaged. And in many cases, this is not a manufacturing problem, but rather negligence from the initial owner.

Therefore, we cannot offer a warranty if : 

  • Your board is delaminated as a result of exposure to excessive heat (direct sunlight, prolonged time in the car and/or in its boardbag).
  • The damage suggested appears more like normal wear and cannot be modified due to its substrate (fireglass or PVC).
  • Your board shows damage due to improper use and maintenance.
  • Your board got damaged as a result of negligence, misuse or an accident while loading, unloading, transporting or handling it on or off the water.
  • Your board has been used for commercial purposes such as rentals and paddleboard lessons
  • Your board is damaged due to impact with rocks or other sharp objects.
  • Your board was damaged while paddling, surfing in the waves, and SUP racing 
  • Your board has been improperly repaired or altered by people not referred by TAIGA BOARD 
  • You board was damaged as a result of storage space that was either too wet, too hot or too cold (see the blog post on this subject on our website) 
  • Your board was damaged due to natural disasters or accidents, such as fire, floods, etc.

    *Quality Control :

    Inflatable SUP

    • Visual test for design quality 
    • EVA pad quality test 
    • Airtightness test in a water basin (or pool) 
    • Leak test of the valve 
    • No twisting of the PVC Maximum air pressure at 25 psi  
    • Quality control on the fin boxes
    • Validation that the package contains all accessories

    Hard SUP : 

    • Visual test for design quality 
    • EVA pad quality test 
    • Quality control of lamination 
    • Quality control of fin boxes  
    • Validation that the package contains all accessories


    RETURN POLICY

    If you wish to return or exchange a product, please contact Coco or Lou at info@taigaboard.com.

    • Make sure that your products and the packaging are intact. (New and never been used)
    • Your request must be sent no later than 10 days following your purchase date.  

    Our goal is to help you solve your issue as fast as possible ! (The season is short, each day counts)


    PURCHASES MADE AT KSF

    If the products were purchased at the KSF store, please contact the retailer directly. They will be able to provide you with information on exchanges, refunds or repairs for your products.

    KSF, Surf, SUP, Kayak
    7770, Boulevard LaSalle
    LaSalle, QC
    H8P 1X6

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