WARRANTY AND RETURN POLICY

WARRANTY AND RETURNS 
 

At TAIGA, we are proud of the products we create and year after year, we aim to improve our workmanship with the intention of offering you products that continue to surpass our quality and reputation. 

 

WARRANTY POLICY 

Our quality control* allows us to offer the initial buyer a one (1) year warranty on the quality of your board and accessories. 

 

The warranty will be applied, if and only if: 

  • When you unpack your board, you notice: a manufacturing defect (delamination, EVA pad that peels off, color defect)  
  • You notice a defect on the materials (hull breakage, breakage of a fin box, etc.)  
  • An accessory is missing 
  • You use your board according to the recommended maintenance and the practical guides and you nevertheless stumble upon a manufacturing defect. 

 

How to apply the warranty, if needed: 

In order to activate the warranty, it is important that you fill our warranty claim within 7 days of finding the defect. 

 

How to send us your warranty claim ? 

 

First, please fill a WARRANTY CLAIM. Make sure to put lots of details in your description of the problem ! Once we have received all documentation, we will get back to you within 48 (business hours). 

 

The warranty only applies to the first buyer. Why? The answer is quite simple. Because, if misused, a paddleboard can easily be damaged. And in many cases, this is not a manufacturing problem, but rather negligence from the initial owner. 

 

Therefore, we cannot offer a warranty if : 

 

  • Your board is delaminated as a result of exposure to excessive heat (direct sunlight, prolonged time in the car and/or in its boardbag). 
  • The damage suggested appears more like normal wear and cannot be modified due to its substrate (fireglass or PVC). 
  • Your board shows damage due to improper use and maintenance. 
  • Your board got damaged as a result of negligence, misuse or an accident while loading, unloading, transporting or handling it on or off the water. 
  • Your board has been used for commercial purposes such as rentals and paddleboard lessons 
  • Your board is damaged due to impact with rocks or other sharp objects. 
  • Your board was damaged while paddling, surfing in the waves, and SUP racing  
  • Your board has been improperly repaired or altered by people not referred by TAIGA BOARD  
  • You board was damaged as a result of storage space that was either too wet, too hot or too cold (see the blog post on this subject on our website)  
  • Your board was damaged due to natural disasters or accidents, such as fire, floods, etc.  

 

*Quality Control : 

 

Inflatable SUP 

  • Visual test for design quality  
  • EVA pad quality test  
  • Airtightness test in a water basin (or pool)  
  • Leak test of the valve  
  • No twisting of the PVC Maximum air pressure at 25 psi   
  • Quality control on the fin boxes 
  • Validation that the package contains all accessories 

 

Hard SUP :  

  • Visual test for design quality  
  • EVA pad quality test  
  • Quality control of lamination  
  • Quality control of fin boxes   
  • Validation that the package contains all accessories 

 
 

RETURN POLICY 

 

If you wish to return or exchange a product, please contact Coco or Lou at info@taigaboard.com. 

  • Make sure that your products and the packaging are intact. (New and never been used) 
  • Your request must be sent no later than 10 days following your purchase date.   

Our goal is to help you solve your issue as fast as possible ! (The season is short, each day counts) 

 
 

PURCHASES MADE AT KSF 

If the products were purchased at the KSF store, please contact the retailer directly. They will be able to provide you with information on exchanges, refunds or repairs for your products. 

 

KSF, Surf, SUP, Kayak 
7770, Boulevard LaSalle 
LaSalle, QC 
H8P 1X6